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MONITORING

Just like the management and monitoring of the IT network, maintaining physical and software equipment is essential to the sustainability of a company's IT infrastructure. This maintenance is carried out through the proactive monitoring of all devices on the network, which allows the company to:

Protect against network failures and thus develop the capacity to act.

Ensure a quality customer experience within the various IT applications.

Ensure a longer lifespan for equipment and network components.

Be alerted to any alteration of network components.

Manage costs and risks over a medium and long-term horizon.

It is essential to establish routines and technical procedures that are appropriate for the company's needs, as these directly impact the proper development of human and economic capital.

Devantis SA offers a range of services tailored to network monitoring, thus helping our partner companies to anticipate, automate, and optimize their structure through various services, including:

- Flexible problem definition and the automation of certain tasks.

- Real-time alerts through various means in case of any alteration to a component.

- Retrieval of monitoring data.

- Use of historical graphs to represent recorded monitoring data.

- Implementation of custom escalation scenarios as a preventive measure.

- Ability to execute remote commands on the monitored device, for example, to restart a service.

- Proactive network monitoring by professionals.

- Un complément d'information...

monitoring info

Action Capabilities

Our monitoring services ensure proactive surveillance of your network components. You benefit from a stable, secure, and high-performing network. You are thus warned of any alterations within your network, particularly in three main areas:

Performance

  • Bandwidth Usage
  • Packet Loss
  • Response time has increased significantly
  • Errors on interfaces
  • CPU and RAM Usage
  • The number of TCP connections is exceptionally high
  • Aggregate router throughput is too low

Health

  • Port disconnected
  • System status is alarming
  • Machine temperature is too high or too low
  • Power supply is in critical condition
  • Disk space is low
  • Fan is malfunctioning
  • No SNMP data collection

Configuration Changes

  • New equipment added or removed
  • Software (Firmware) version change
  • The serial number has changed
  • A password has been changed
  • An administrator logged into a device
  • An interface has changed speed or duplex mode

This list of included services is non-exhaustive and can be extended on request

Flexible and extensible data collection

  • Calculated and aggregated metrics. For example: sum of the traffic between two ports on a network switch.
  • Preprocessing of collected data. For example: using a regex to extract a specific metric from an existing device.

Automatic discovery

  • Detect the addition or removal of equipment.
  • Detect a configuration change

Templating

  • Start monitoring all measurements instantly using ready-to-use templates.
  • Clone and mass update thousands of similar network devices using device configuration templates.

Flexible problem definition

  • Create complex logical expressions regarding the monitored statistics of network devices.
  • Avoid false positives by defining hysteresis.

Proactive network monitoring

  • Prediction of network downtime.
  • Prediction of bandwidth usage trends.
  • Detect anomalies in network load.

Problem severity levels

  • Define the severity levels of triggers so that you can focus on the most important issues when multiple problems arise on the network.

Flexible notifications

  • Multiple delivery methods: email, SMS, jabber, custom scripts, or messenger.
  • Customize message content based on the recipient and escalation history.

Determine dependency issues

  • Define multi-level dependencies between network nodes.
  • Detect root causes of failures.

Task automation

  • Use the API to automate configuration management.
  • Creation of remediation scripts.
  • Retrieval of monitoring data.
  • Generation of custom reports.

Event correlation and remediation

  • Reduce notification noise through event correlation.
  • Run scripts remotely on the monitored device. You can restart the remote switch, or reset/reconfigure the network interface.
  • Run commands remotely.

Custom escalation scenarios optimized for high performance

  • Create flexible escalation scenarios.
  • Escalation to user groups.
  • Code efficiency, loadable modules.
  • Data caching.

Integration with third-party software

  • Help desks, ticketing systems (bidirectional integration).
  • Configuration management systems.
  • Messengers, mobile apps.
  • Inventory systems.

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