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Telephony for Businesses

VoIP (Voice over Internet Protocol) is a telephony technology that uses the internet instead of traditional telephone lines to make phone calls. It works by converting human voice into digital data, which is then sent over the internet and reconverted into voice at the other end of the line.

To use VoIP, you need a stable and fast internet connection, as well as a compatible device, such as a VoIP phone (iPhone and other smartphones) or telephony software (softphone). VoIP calls can be made from any location with an internet connection, offering great flexibility to users.

There are many different VoIP protocols, but the most commonly used is the SIP (Session Initiation Protocol). SIP allows for the definition and management of communication sessions, such as phone calls and teleconferences. It is also used to transfer calls and set up automated attendants.

In terms of operation, when a VoIP call is made, the caller's voice is converted into digital data, which is then sent over the internet to the recipient's device. The recipient's device reconverts the data into voice, and the caller can then hear the recipient's response.

Benefits for the Company

Voice over IP (VoIP) allows phone calls to be made using the internet rather than traditional phone lines. This offers many advantages over traditional telephony, particularly in terms of cost, flexibility, and features. However, it is important to keep in mind that call quality can be affected by the quality of the internet connection and that there may be service interruptions in case of connection issues.

Here are the two tools commonly used in VoIP:

VoIP Phones: They connect directly to the internet and allow VoIP calls to be made. They can be desk phones or mobile phones specifically designed for VoIP.
Softphones: These are software applications that allow VoIP calls to be made from a computer or mobile device. They are often used in conjunction with a headset or microphone for better call quality.

One of the main advantages of VoIP for businesses is the cost. Phone calls made via the internet are generally cheaper than traditional phone calls, especially for long-distance or international calls. Additionally, businesses can use their existing internet connection to make calls, which means they don't have to pay for a separate phone line.

VoIP also offers great flexibility to businesses. Employees can make calls from any location with an internet connection, allowing them to work from anywhere. Additionally, businesses can use virtual phone numbers, which allow them to appear as a company located in any region, even if they are not physically located there.

Here are a few reasons why businesses should consider VoIP:

Reduced Costs: Phone calls made via the internet are generally cheaper than traditional phone calls, especially for long-distance or international calls. Additionally, businesses can use their existing internet connection to make calls, which means they don't have to pay for a separate phone line.
Flexibility: Employees can make calls from any location with an internet connection, allowing them to work from anywhere. Additionally, businesses can use virtual phone numbers, which allow them to appear as a company located in any region, even if they are not physically located there.
Extended Features: VoIP offers many advanced features, such as the ability to hold teleconferences with multiple participants, transfer calls between employees, and set up automated attendants. These features can improve communication and productivity within the company.
Ease of Use: VoIP is relatively easy to use, particularly with VoIP phones and telephony software (softphones). Users can generally make calls and use advanced features without needing specific training or technical skills.
Scalability: VoIP is easily scalable, meaning that businesses can add or remove phone lines according to their needs. This can be particularly useful for rapidly growing companies or those with variable telephony needs.

Tools Offered by Voice over IP

In terms of features, VoIP also offers many advantages for businesses. For example, calls can be easily transferred between employees, and automated attendants and navigation menus can be set up to help clients quickly find the information they are looking for. Additionally, VoIP allows for teleconferences with multiple participants, which can be very useful for remote meetings.

Here are some examples of points that can be elaborated on regarding VoIP:

Video Conferencing System: VoIP allows high-definition video calls between multiple participants, which can be very useful for remote meetings or interactions with clients or partners. Many VoIP software solutions also integrate screen sharing, chat, and collaborative note-taking features.
Circular Calls and Call Groups: VoIP allows conference calls where multiple people can speak and listen simultaneously. This feature can be useful for internal meetings or interactions with clients or partners. It is also possible to set up call groups, which are lists of people to be contacted successively until one of them answers.
Call Forwarding and Interactive Voice Response (IVR): VoIP allows setting up call forwarding rules based on different criteria, such as time of day or day of the week. The Interactive Voice Response (IVR) is a feature that allows setting up a voice menu to direct calls to the right people or information.
Internal Short Numbers: VoIP allows setting up short numbers for internal calls, which can be practical in large companies or organizations with a complex structure.
Access to Incoming and Outgoing Call Statistics: Many VoIP software solutions offer reporting tools that allow tracking incoming and outgoing calls, as well as their duration and cost. This can be useful for optimizing telephony costs and measuring the efficiency of sales or support teams.
Bridging Capabilities Between Multiple Branches: VoIP allows setting up communication bridges between different branches or remote offices, which can be very useful for companies with multiple communication points.
Voicemail: VoIP allows setting up automated voicemails that enable callers to leave voice messages when the recipient is unavailable. These messages can be sent via email, listened to through the fixed or mobile network, and protected by a password.
Call Transfers: VoIP allows transferring calls between different users or workstations. It is possible to configure successive call transfers to different phone numbers, or to combine call transfer with voicemail to leave a message when the recipient is unreachable.

By using these tools, companies can fully benefit from the advantages of VoIP and improve their communication and productivity.

Difference Between Virtual PBX and SIP Trunk

There are two main types of VoIP for businesses: Virtual PBX and SIP Trunk.

Virtual PBX (Private Branch Exchange) is a cloud telephony solution that offers all the features of a traditional telephone system, without the costs associated with purchasing and maintaining a physical system. With a Virtual PBX, companies can centrally manage their phone calls, even if employees work remotely. Calls can be easily transferred between employees, and automated attendants and navigation menus can be set up to help clients quickly find the information they are looking for.

SIP Trunk (Session Initiation Protocol Trunk) is a telephony solution that allows companies to connect their IP telephony to a public switched telephone network (PSTN). This gives them access to all the features of traditional telephony while benefiting from the flexibility and cost savings of VoIP. With a SIP Trunk, companies can use their existing internet connection to make phone calls, which can significantly reduce telephony costs.

It is important to note that VoIP is not without its drawbacks. For example, call quality can be affected by the quality of the internet connection, and there may be service interruptions in case of connection issues. However, overall, VoIP offers many advantages for businesses, especially in terms of cost and flexibility.

Recommendations for Businesses

Here are some examples of points that can be elaborated on regarding VoIP:

Ensure you have a good internet connection for optimal call quality. VoIP requires a stable and fast connection to work correctly.
Plan a backup solution in case of an internet connection failure, such as cell phones or traditional phone lines.
Train your employees on the use of VoIP and the features it offers so they can take full advantage of it.
Keep in mind that VoIP may require some time to adapt, and it is important to test it before fully deploying it in your business.
Remember to secure your network and VoIP calls by using appropriate security measures, such as encryption and strong passwords.

By following these recommendations, your business should be able to fully benefit from the advantages of VoIP and enjoy its features to improve your company's productivity and communication.

In summary, VoIP is a telephony technology that offers many advantages for businesses. If your company is not yet using VoIP, it is recommended to seriously consider this option to improve your company's communication and productivity.

At Devantis, we specialize in providing high-quality and fully customizable VoIP services. We offer a wide range of advanced features, such as video conferencing, call forwarding, Interactive Voice Response (IVR), and internal short numbers, to meet the specific needs of our clients.

Using our stable and secure network infrastructure, we can guarantee optimal communication quality at all times. We also provide our clients with advanced reporting tools to track incoming and outgoing calls and measure the efficiency of their sales or support teams.

As a trusted VoIP service provider, we are able to offer a flexible and cost-effective telephony solution that adapts to our clients' needs, regardless of their size or industry. We are confident that our personalized approach and commitment to quality can make all the difference for our clients.